Articles related to channel marketing

The communication challenge

To persuade customers organizations have to persuade a large number of audiences in different regions using different channels. Read more »

Customer Knowledge of Services Pricing

To what extent do customers use price as a criterion in selecting services? How much do consumers know about the costs of services? Read more »

Quality control measures

Quality as defined by ISO 9000:2000 is the degree to which a set of inherent characteristics fulfill certain requirements [Ross, 2005]. In other words quality can be defined as the ability to adhere to standards. Quality aims at doing things that are right in the first place in order to improve competitiveness, reduce cost and achieve customer satisfaction [Besterfield, 2006]. Read more »

Merchandise at Marks & Spencer

The buying team at the Head Office takes decisions regarding introduction of new products. The buying team, consisting of a selector, a merchandiser, a technologist and a quality controller, develops the product idea based on the interpretation of customer needs. Read more »

Relationship marketing

Marketing has laid down roots from the very begining of mankind. If you see a new product in the market that is pulling its customers to buy the product and is generating huge sales. Then it is obvious that within the next 2 months there will be alternates. Alternates are companies selling a similar product and service. Read more »

Marketing Channel

Marketing channel in brief is a funnel which acts as the pathway for the products to be transferred from the producer to the consumer. Distribution of products is one of the major aspect of the marketing channel  which effectively delivers the products from the producer to its consumers. Read more »

Marketing in practice

The Consumer-Centric Business

There are a many companies especially those in the Consumer Package Goods (CPG) market that adopt the theory of running their business centred around Consumer, Shopper & Retailer needs. Their Marketing departments spend quality time looking for “Growth Opportunities” in their categories by identifying relevant insights (both mindsets and behaviours) on their target Consumers, Shoppers and retail partners. Read more »

Burger King

When Burger King hired Crispin Porter + Bogusky (CP+B), a famous advertising agency from Miami to promote its new TenderCrisp Chicken Sandwich, this agency decided to create a campaign in line with Burger King’s slogan: “Have it your way”. This slogan was part of Burger King’s policy of allowing the customer to have a “hamburger the way you want it”. It only made sense for Burger King to offer “chicken the way you want it” as well (Steinberg & Vranica 2004).

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