Front-line employees often face interpersonal and interorganizational conflicts on the job. Their frustration and confusion can….
Marketing Information System is defined as an assembly of inter-related information subsystems: receiving, processing and disseminating….
Variety of negative emotions can occur following a service failure, including such feelings as anger, discontent, disappointment, self pity.
Both parties benefit i.e., customer / firm from customer retention. It is not only in the best interest of the organization to build and maintain…
The mere presence of customers in churches, restaurants, bars and spectacular sports is important. If no one else shows up, customers….
Services are deeds, processes and performances. Services include all economic activities whose output is not a physical product or construction….
The North-East India is presently enduring relative instability. The acute signs of stability are imminent in the Central Governments success.