A computer assisted qualitative data analysis software (CAQDAS) like Nvivo enables researchers to process qualitative data systematically by breaking the responses into nodes.
Bengaluru is known as the “Silicon Valley” of India because 40% of all companies are in the service sector and is a hub for Information Technology (IT). The city has consistently ranked among the top 20 destinations for investment in South Asia Pacific (SilliconIndia 2015).
Microfinance institutions (MFIs’) serve two major needs of the rural poor population in India. These twin needs are the financial and social support to fulfill their needs. One of the most critical salient features of Indian microfinance industry is that most players operate on the lines of Non-Government Organization (NGO) system (Mimo Finance, 2011).
With the increased usage of technology and recognition of the significance of human resources in determining enterprise success, the concept of operational risks has gained importance.