# Reliability test in SPSS using Cronbach Alpha

By Priya Chetty on February 7, 2015

Cronbach Alpha is a reliability test conducted within SPSS in order to measure the internal consistency i.e. reliability of the measuring instrument (Questionnaire). It is most commonly used when the questionnaire is developed using multiple Likert scale statements and therefore to determine if the scale is reliable or not.

## Cronbach Alpha in SPSS

• Step 1: On the Menu, Click Analyze -> Scale -> Reliability Analysis (Figure 1).
• Step 2: Next the Reliability Dialog box would open which is shown below. All the questions which are to be checked for Reliability are transferred to the “Items box” (Figure 2)
• Step 3: Next Click on “Statistics” which leads to another dialogue box. Here under “Descriptives for” check Item, Scale, and Scale if Item Deleted. In Inter-Item Check Correlations. Click “Continue” and then “OK” to Run the test (Figure 3).
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## Output and results

Table 1 given below is the Reliability Statistics Table which provides the value for Cronbach alpha which in this case is .805 and reflects the high reliability of the measuring instrument. Furthermore, it indicates a high level of internal consistency with respect to the specific sample.

Table 2 “Item Total Statistics” presents the results for Cronbach Alpha if the Item is deleted. It is the measure of Reliability to determine the “Item”, when deleted would enhance the overall reliability of the measuring instrument.

In above table 2, the item-total statistics depict the statement-wise efficiency of a construct. It is essential to know whether all statements are effectively measuring a factor. Therefore, item-wise statistics are measured. The above table shows that the lowest corrected statistics are for Qu8 which is 0.128 which might have been contributing to reducing the overall reliability. The Cronbach alpha value if the item deleted score of 0.823 further proves this.

Priya is the co-founder and Managing Partner of Project Guru, a research and analytics firm based in Gurgaon. She is responsible for the human resource planning and operations functions. Her expertise in analytics has been used in a number of service-based industries like education and financial services.

Her foundational educational is from St. Xaviers High School (Mumbai). She also holds MBA degree in Marketing and Finance from the Indian Institute of Planning and Management, Delhi (2008).

Some of the notable projects she has worked on include:

• Using systems thinking to improve sustainability in operations: A study carried out in Malaysia in partnership with Universiti Kuala Lumpur.
• Assessing customer satisfaction with in-house doctors of Jiva Ayurveda (a project executed for the company)
• Predicting the potential impact of green hydrogen microgirds (A project executed for the Government of South Africa)

She is a key contributor to the in-house research platform Knowledge Tank.

She currently holds over 300 citations from her contributions to the platform.

She has also been a guest speaker at various institutes such as JIMS (Delhi), BPIT (Delhi), and SVU (Tirupati).