1. R
    Rose-Marie Mrdjenovic Hernandez
    1 year & 11 months ago


    I am writing a dissertation about CRM and saw that you have IDIC model in your research.
    Can you perhaps tell me on what page it is from? From this reference: Buttle, F. (2009). Customer Relationship Management: Concepts and Technologies. Oxford: Elsevier.

    Thank you!

  2. F
    2 years & 7 months ago

    Thanks a lot <3