Tag: supply chain management

Reverse logistics to manage returns

By Priya Chetty on September 8, 2015 No Comments

Reverse logistics is a practice of physically moving materials that have already been received by a customer but they wish to return it (Harris & Martin 2014). The flow of reverse logistics involves planning, implementing and then controlling the flow of products and information from the place of final consumption to the point of origin in a simple and cost-effective manner (Harris & Martin 2014).


Managing product returns

By on April 1, 2013 No Comments

Managing product returns is probably one of the most complex organizational tasks; not only because it involves complete re-processing of the sales transaction, but also because their are huge costs involved in terms of money, time and customer dissatisfaction.