Category: Consumer Behavior

By Avishek Majumder & Abhinash Jena on June 24, 2019 1 Comment

Digital product presentation requires interactive ways that allow buyers to have a real-time experience of the products. This leads to the need for innovative marketing strategies.

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Culture is the basic determinant of consumer buying decisions. The role and status of an individual in a society also impacts consumer behaviour.

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SERVQUAL (Service Quality) model or service quality gap model is applied to explore the gaps and recognize different factors that result in a difference between expected services by consumers and the actual services being provided by the company.

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When it comes to online purchase, consumers prior to taking a buying decision evaluate the personal, economic and social risks associated with it.

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By Jaideep Bhattacharjee & Priya Chetty on February 28, 2019 1 Comment

Service quality is defined as the difference between perceived performance and perceived expectations of consumers It is a critical factor that influence online shopping decisions.

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By Jaideep Bhattacharjee & Priya Chetty on February 27, 2019 No Comments

Consumer behaviour explains the attitudes, intentions and preferences of the consumer prior to their buying which has been closely monitored and exploited by the e-commerce businesses (Akkucuk & Esmaeili, 2016). Online buying behaviour is influenced by multiple factors which depend on consumer needs and their immediate necessities. The difference in online purchase decision on the […]

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By Jaideep Bhattacharjee & Priya Chetty on February 26, 2019 No Comments

Personal traits reflect some important characteristics of an online consumer like an attitude, self-image and perception.

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By Jaideep Bhattacharjee & Priya Chetty on February 25, 2019 1 Comment

The aim of this article is to explore different online consumer behaviour theory. Internet has become a key platform to create a globally interconnected network of business.

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