Category: Marketing

By Avishek Majumder & Abhinash Jena on March 27, 2019 1 Comment

A customer database may comprise of a huge amount of data, however, the variables get classified on the basis of the CRM function.

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By Priya Chetty & Shruti Thakur on March 26, 2019 No Comments

The main aim of CRM value chain model is to integrate an organisation’s internal and external process to create value for the customer at a profit

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By Avishek Majumder & Abhinash Jena on March 23, 2019 No Comments

CRM constituencies are defined as the components that comprise the whole ecosystem of relationship building between a business and its consumers.

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By Avishek Majumder & Abhinash Jena on March 18, 2019 No Comments

In order to implement a new CRM strategy, a business should first be capable to identify the outcomes of its business operations from the new strategy.

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Culture is the basic determinant of consumer buying decisions. The role and status of an individual in a society also impacts consumer behaviour.

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By Avishek Majumder on March 8, 2019 No Comments

A business that should implement operational CRM should not implement analytical CRM or strategic CRM. Many businesses lack the knowledge of identifying the required type of CRM for implementation.

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By Priya Chetty & Shruti Thakur on March 7, 2019 1 Comment

Customer Relationship Management is a management function that provides a base for creating and maintaining good relations for a long-term association.

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AYUSH products and treatment methods have gained significant popularity from off-shelf promotions in online retail stores and social media. Companies like JIVA have produced television soaps and educational content for youtube for Ayurvedic medicines. Himalaya uses social media influencers for sales promotion.